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Senior Technical Support with French & English

Nabídky práce Manpower




  • This is a combination of the First & Second Level Support

  • Providing remote technical support to the end-users, installation and configuration services on various technologies which include desktop systems, software, workstations, telecommunication and network connectivity. May receive escalations from other Service Desk analysts in areas of personal expertise.

  • Providing all stages of troubleshooting including identifying the issue, documenting, and resolving the problem.

  • Timely response to all requests in such areas as software installation, building and installing new / replacement workstations, setup of user accounts and profiles, and performing password resets.

  • Use of the ticketing system

  • Regular hours 9 am-6 pm Monday-Friday, 1 week/month – late afternoon shifts 3:30 pm – midnight with work at home.

Požadujeme


  • Native or C1 French + advanced English

  • Customer-oriented, good problem-solving skills

  • 2+ years of relevant technical support experience and Ability to solve technical issues independently

  • Knowledge of the following:




    1. OS and desktop HW,

    2. General office equipment like copiers, faxes, scanners, tablets, smartphones, etc.

    3. Microsoft Office (Office 365), including installation and configuration of systems

    4. Active Directory

    5. Remote connectivity tools (SCCM, Citrix etc.)

    6. Working knowledge of imaging, installing, configuring and troubleshooting computers in a managed Windows network environment

    7. Experience installing software / applications


Nabízíme


  • Attractive salary

  • Rich package of benefits including refreshments at the working place; meal vouchers, 5 weeks of vacation, sick days, cafeteria program; pension and life insurance

  • Work in a stable company with friendly environment

  • Amazing feeling of helping people

  • Daily use of foreign languages

  • Further development and learning

Požadujeme

Zahájení činnosti: Ihned

Místo výkonu práce

Stát:Česká republika
Okres / kraj:Hlavní město Praha
Obory:Informační technologie, Informační technologie

Kontaktní osoba

Kontaktní osoba:Alexandra Vorobyová

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